How do I determine what size to order?
Check out the size chart. If you have additional questions please email at info@swimzip.com

SwimZip shirts for girls seem to run a little long and sometimes you miss the awesome detail on our swimsuit bottoms. If your little one is between sizes, we recommend sizing down.

My size isn't available for the style I want.
We have options so don't worry. We receive inventory frequently so depending on when you need the shirt, you might still be able to purchase your SwimZip! Give us a call or send us an email at info@swimzip.com to inquire about your specific request and timing 1-888-SwimZip (794-6947).

I don't want to to place my order online, how else can I place an order?
Give us a call! We will be happy to place your order over the phone. Call us at 1-888-SwimZip (794-6947). Please leave a message with your name and phone number if no one is available to answer your call and we'll get right back to you!

When will I get my order?
We make every effort to get your SwimZip to you ASAP. We offer several shipping options to fit your needs. Processing of your order takes between 1-4 business days; at the end of that time, your order will be shipped using the options you selected. If you needed it ASAP please give us a call or email info@swimzip.com and we'll make every effort to expedite your order. 1-888-SwimZip (794-6947).

Shipping Discount
We want to provide our customers the best deal possible. And we try to keep shipping rates low. 

How do I send SwimZip as a gift?
SwimZips are such a wonderful gift for parents and kids alike. SwimZip has beautiful packaging and can be sent directly to the person you are buying for. If you send the SwimZip as a gift be sure to enter a separate "Bill To" and "Ship To" addresses. Make sure you select the "Make it a Gift" at checkout, purchases will be gift-wrapped for a fee of $5.

Any special washing instructions?
SwimZips will last the longest if shirts are machine-washed in cold water. Also, we recommend hang-drying the SwimZip item.

What forms of payment do you accept?
We gladly accept MasterCard and Visa. Thank you.

Shipping Internationally
Yes! We do ship anywhere in the world. Our SwimZips are individually weighed and we work directly with UPS to make sure the weight is accurate and you are getting the best rate possible for us to ship to you! We almost anywhere! If you have any problems or questions about if we ship to you, please email us!

What is your return/exchange policy?
We want you to love your SwimZip. If you find it is not the right fit for your child, you may return or
exchange the SwimZip within 15 days of purchase. Shirt must be returned in new condition (ie: not
worn, not washed) with tags still attached and must be accompanied by our return form.

Please be sure to check our Terms and Conditions you agree to upon checking out.  

Please email us at info@swimzip.com if you have questions. Items not purchased through our website will not be accepted for return or exchange. If you are the recipient of a SwimZip gift – lucky you! - you may return the item for an exchange only. Shipping back to us is at the customers expense, we recommend sending your item insured and keep the tracking number. Shipping charges are not refundable.  There is a $3.00 restocking fee per item on all returns.

We want you to love your SwimZip. If you find it is not the right fit for your child, you may return or
exchange the SwimZip within 15 days of purchase. Shirt must be returned in new condition (ie: not
worn, not washed) with tags still attached and must be accompanied by our return form.  
There is a $3.00 restocking fee per item on all returns.

SwimZip
Att: Exchange/Returns
6917 Tomahawk #8770
Prairie Village, KS 66208

We advise you to send your return or exchange with a tracking number number to avoid any missing packages by the carrier.
Thank you!

PLEASE NOTE THAT OUR RETURN AND EXCHANGE POLICY HAS RECENTLY CHANGED, SO PLEASE READ CAREFULLY.

Please be nice to our Customer Service Reps, they are working their hardest to get to your email! We take evenings (to sleep) and weekends (to spend time with our families) off, but I promise that we will get to you as soon as humanly possible! There is no need to email more than once, emails are answered in the order they are received, and if you email more than once, our system groups your emails together and time stamps them at that latest email time, thus moving your email to the back of the line. 

SHIPPING 

Please make sure your STYLE SELECTION, SIZE AND ADDRESS* are correct before you purchase! Once orders are placed we can not change them. We are working our hardest to get your SwimZip order to you as quickly as possible. As soon as your order comes in, our distribution center starts processing it. If we are able to change the address or size or style for your prior to shipment there will be an additional $3 fee that the warehouse charges.

ALL INTERNATIONAL PURCHASES ARE FINAL.

RETURN POLICY

RETURNS ARE ONLY ISSUED WITHIN 15 DAYS OF CUSTOMER RECEIPT DATE. We will gladly refund an UNWORN SwimZip with it's original packaging (tags attached, and in clear plastic bag). If you would like to make a return please enter this form and include it in your return http://www.swimzip.com/pages/returns-exchanges  WITHIN 15 DAYS OF CUSTOMER RECEIPT DATE to arrange return. Once the SwimZip have been received and inspected into our distribution facility then we will issue a refund less shipping charges. Your refund will be issued in the original payment method. There is a $3 restocking fee for all refunded SwimZips. 

EXCHANGES

We will gladly exchange an UNWORN SwimZip's in their original packaging WITHIN 30 DAYS OF PURCHASE RECEIPT DATE. If you would like to schedule an exchange, please fill out this form http://www.swimzip.com/pages/returns-exchanges WITHIN 30 DAYS OF PURCHASE RECEIPT DATE to arrange exchange. Once the SwimZip's have been received and inspected into our facility then we will ship your new items to you. There is a $3 restocking fee for all exchanges on SwimZips. 

SIZING

Check out our sizing chart and feel free to email us http://www.swimzip.com/pages/returns-exchanges

Thank you for your purchase, we really appreciate it!

The SwimZip Team