We want you to love your SwimZip.
If you find it is not the right fit, you may exchange or return the SwimZip within 15 days of delivery date.
SwimZip product must be returned in new condition (ie: not worn, not washed) with tags still attached and must be accompanied by our return form.
Product received worn, washed or without tags attached will be donated and no refund or exchange will be issued.
The SKU is the 12 digit number beneath the barcode and description of the item on the tag.
There is a $3.00 restocking fee per item on all returns, no matter the payment method. This restocking fee is charged on each item returned for refund. It is not charged on exchanged items.
NO RETURNS OR EXCHANGES WILL BE ISSUED FOR FINAL SALE PURCHASES.
ALL INTERNATIONAL PURCHASES ARE FINAL
1201 Saline St
North Kansas City, MO 64116
We advise you to send your return or exchange with a tracking number to avoid any missing package issues with the carrier of your choice. Customer is responsible for all shipping costs to send items for return or exchange.
If you have any questions please email us at hello@SwimZip.com.
Please note with COVID 19 we are taking extra safety precautions to keep our employees safe. Return/exchange processing may take an extended time to allow for their safety.
Thank you very much for your understanding during this time.