No items are restocked during sales.
Our orders ship via USPS or FedEx.
Orders placed with expedited shipping ship the next business day. Expedited deliveries occur only on business days. (Please note: we do not always offer expedited shipping options at checkout.)
Please note: orders placed during a sale or promotion may take longer to process.
Our distribution center is closed on weekends and major holidays.
A shipping confirmation with tracking number will be sent via email once your order ships.
Shipping back to us for returns and exchanges is at the customer’s expense. We recommend sending your item insured and with a tracking number. Shipping charges and Route fees are not refundable.
There is a $3.00 restocking fee per item on all returns.
This fee is not imposed on items sent for exchange.
Items purchased with Final Sale conditions are not eligible for return or exchange.
Items not purchased through our website will not be accepted for return or exchange.
If you are the recipient of a SwimZip gift – lucky you! - you may return the item for an exchange only.
What if I can’t find my package and I received delivery notification?
This happens sometimes. The first thing to do is to check the bushes, front and back porches, and other possible delivery spots such as with your neighbors.
We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery.
Unfortunately, packages are sometimes prematurely marked "delivered" by our shipping partners. They typically end up being delivered within 2 business days of being marked "delivered". If you still have not received your package after 2 business days, please contact the carrier.
If your package can not be located and you protected your order with Route, please file a claim.
Any special washing instructions?
Hand wash cold with like colors and line dry.
We ship to Canada, Australia, the UK and many places all over the globe.
Shipping cost is a flat fee that varies by location. Cost will be shown once address is entered at checkout.
If you have any questions about if we ship to you, please email us at firstname.lastname@example.org
ALL INTERNATIONAL SALES ARE FINAL
Do I have to pay the custom/duty fees?
Unfortunately, we don't have the ability to include these fees at our checkout because every country has different policies that are frequently changing.
SwimZip does not cover any customs fees or duties placed on orders - they are the responsibility of the purchaser.
Any and all duty fees and/or taxes that may be due upon receipt of order imposed by customer’s country of shipping location will be the responsibility of the customer.
Customer is responsible for all fees imposed by home country upon receipt.
What forms of payment do you accept?
We accept most major credit cards along with 3rd party payment providers like PayPal, Apple Pay, Amazon Pay, Shop Pay, and others. We also offer Klarna for installment payments.
Please email us at email@example.com if you have any additional questions.