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    Customer Reviews

    Based on 6 reviews
    50%
    (3)
    0%
    (0)
    17%
    (1)
    0%
    (0)
    33%
    (2)
    C
    C.M.
    A Favorite

    Love the colors in this swimsuit set! I've always been a huge fan of SwimZip's rash guards but I love that my son also loves the jellyfish design on the shorts.

    K
    K.
    POOR STITCHING

    Well, I wish the previous review was done before I ordered mine. I have THE EXACT SAME PROBLEM with the stitching! Its awful and already falling apart and its brand new. We tried contacting customer service and could not get through. So now I'm faced with the inconvenience of returning this item which I need NOW, or just sewing it better myself. This is the third suit we've bought from the company and it will be the last. This stuff looked like something I ordered for $3 from China. SwimZip you need to correct your products and be better to your customers, or they simply will find another brand to shop with.

    A
    A.
    Bad stitching on waistband, awful customer service

    I would not recommend this swimsuit set. The shorts arrived with loose threads on the waistband. If you looked inside, you could see that it wasn't stitched properly. I sent an email and photos and Swimzip confirmed that it was unacceptable. However, they only offered either a 50% refund or a replacement (if I wanted to mail it back and pay for return shipping). I was not happy with those offers, as I should not be required to pay return shipping for a defective product. After explaining this to Swimzip, they agreed to refund my initial shipping. (They claim to be unable to print return shipping labels, which was a huge inconvenience, as I had never mailed clothing before). A week after the shorts were supposed to have arrived at their warehouse I sent an email asking about the status of my exchange, as it had been almost a month-long process by this point. Swimzip complained that I had not returned the swimshirt with the shorts. Why would I? There was nothing wrong with the shirt and in all the email exchanges with the company, they never mentioned the shirt. I did not want a new shirt, just a pair of shorts. A couple days later I finally got the replacement. And the stitching on the replacement item is also defective. I specified in an email and on the return form that I wanted an employee to look over the shorts before sending them to me, to make sure that they were not defective. I was shocked that a company would not spend 30 seconds to look them over to make sure that the customer was satisfied. So I would not recommend this company based on the customer service. As well, the label washed off the back of the swimshirt after half a dozen washes and the shorts are short in length.

    p
    p.b.
    Keep coming back!

    I think this is our third set of suits! My twins love them. I love the two tone color of the zip up. Super cool look! I also love these bottoms because they are a real drawstring and the inner mesh lining is very soft.

    T
    T.G.
    3/5

    Sleeves very short in length.