Terms and Conditions
PLEASE NOTE THAT OUR RETURN AND EXCHANGE POLICY HAS RECENTLY CHANGED, SO PLEASE READ CAREFULLY.
Please be nice to our Customer Service Reps, they are working their hardest to get to your email! We take evenings (to sleep) and weekends (to spend time with our families) off, but I promise that we will get to you as soon as humanly possible! There is no need to email more than once, emails are answered in the order they are received, and if you email more than once, our system groups your emails together and time stamps them at that latest email time, thus moving your email to the back of the line.
Please make sure your STYLE SELECTION, SIZE AND ADDRESS* are correct before you purchase! Once orders are placed we can not change them. We are working our hardest to get your SwimZip order to you as quickly as possible. As soon as your order comes in, our distribution center starts processing it. If we are able to change the address or size or style for your prior to shipment there will be an additional $3 fee that the warehouse charges.
ALL INTERNATIONAL PURCHASES ARE FINAL.
RETURNS ARE ONLY ISSUED WITHIN 15 DAYS OF CUSTOMER RECEIPT DATE. We will gladly refund an UNWORN SwimZip with it's original packaging (tags attached, and in clear plastic bag). If you would like to make a return please enter this form and include it in your return http://www.swimzip.com/pages/returns-exchanges WITHIN 15 DAYS OF CUSTOMER RECEIPT DATE to arrange return. Once the SwimZip have been received and inspected into our distribution facility then we will issue a refund less shipping charges. Your refund will be issued in the original payment method. There is a $3 restocking fee for all refunded SwimZips.
We will gladly exchange an UNWORN SwimZip's in their original packaging WITHIN 30 DAYS OF PURCHASE RECEIPT DATE. If you would like to schedule an exchange, please fill out this form http://www.swimzip.com/pages/returns-exchanges WITHIN 30 DAYS OF PURCHASE RECEIPT DATE to arrange exchange. Once the SwimZip's have been received and inspected into our facility then we will ship your new items to you. There is a $3 restocking fee for all exchanges on SwimZips.
Check out our sizing chart and feel free to email us http://www.swimzip.com/pages/returns-exchanges
Thank you for your purchase, we really appreciate it!
The SwimZip Team